Our People

Behind every two legged member of our pack is their four legged alter ego!

Our Founder

He is the reason we developed these great diets almost two decades ago.  His name was Bandit and he shared his life with Phil and the Pets First family.  He was a Bernese Mountain Dog - handsome and intelligent.  A show dog … and so much more.  He loved to draft in his cart, play at agility, dabble in obedience and just lay around. He came to trade shows and stopped everyone … he was really handsome! 

So everyone knew who he was and we would explain why these diets were better than anything else then available.  In those days there was a lot of c$%p being made.  Bandit helped develop those early diets.  Our Chicken Lite diet was introduced because he was sensitive to Lamb.   A lower protein, lower fat, diet with chicken as the first ingredient.  Our primary diet had lamb as its first ingredient and chicken as it's second … well not great for the founder not to be able to eat the food!  Bandit and daughter Halo (our Guardian Angel) are pictured here.



Our President

Phil , Bandit’s dad and as the years have gone by, Bella (the taster – she excelled at this job), Halo- the Guardian angel, Passion - the travelling salesgirl – she loved to go on all the road trips and visit all the Pets First families.  ZeeZee - zippity because she ran so fast. All now gone but still part of our forever family.

Currently Phil’s family includes Paxton, Ripley and the elder statesdog Welkin.  Welkin was born on October  14, 2001.  Paxton and Ripley come to the office almost every day. They love to greet all the customers.... Sometimes they get treats and always lots of walks.

Phil loves Pets First. A dream that just continues.  Sometimes challenging and always fun.  Making a difference is a key part of the passion. Offering products that really do meet the discriminating standards of all those furry families out there. Natural and freshly made to keep our furry family in prime health.

It is always about the product.  The best we can make with the best of ingredients. 


Our Sales Manager

Pam is happily owned by three Pugs.   Yes you read it right  - THREE PUGS.  Pam is perfect  for the job!  Norm came to Pam because her husband wanted a dog – and they chose a pug?  Well Norm is the cutest, most handsome pug that exists!  The perfect  showstopper.  One of corporate promotions features Norm as a puppy with all his stuffed animals.  The All Canadian Pug! –eh

It gets better  The next Pug – Opra has a lot to say.  She has a following you know.  … and a look.  Wouldn’t you know that Opra is also prominently featured in our ‘Peace of Mind’  campaign.  Well she is happy, WELL FED (loves the Salmon) and very cute!

Then there is Theo – he is deaf ! Theo came into Pam’s life because she read that he needed a home.  What a home – the puglets have their own solarium to lounge in and sleep on the bed. 

Pam has a blast with everything pet related she does.When not rescuing pugs she is helping selected rescue organizations with home checks, and helping fostered dogs and cats find deserving Pet Parents and forever homes.

Pam spends most of her time with Doggie Daycare's, Boarding Kennels, Groomers and selected pet stores.  There is also time spent with Breeders, Animal shelters and Home based Distributors.

She is on a mission to help Pets Guardians in North America make better choices on the need to feed a superior diet in order to maintain the health and wellness of every furry family member. Pam also spreads the word about the need to reduce our carbon paw print by telling everyone about the Earth Options bag recycle program.

Pam loves to talk, text, and can be found on twitter, Pinterest, Facebook or Instagram sharing pug stories or other interesting pet stories.  She loves to answer pet related questions or just to chat about dogs and cats. 


Our Operations Manager

Robyn lives in a black and white world -  full of color.  Then again Mellie is golden and Teddy is white. Teddy is one of those demanding terriers and Mellie, well if you want to be the center of the world you are a Golden Retriever.    Mellie had severe hip dysplasia as a pup and had two surgeries. She now happily runs along the beach and swims and plays with Teddy.

Robyn makes operational decisions based on how she lives her life with dogs.   Understanding, listening and making decisions that always help improve the situation.  Its most important to get fresh food to all of our customers.  Its what she does.  She cares.

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